FREE AIR EXPRESS SHIPPING TO CONTINENTAL USA, HAWAII & ALASKA!

Warranty for USA

Carbon Winches Warranty - 12000lb and 9500lb winches only. 

Summary

  • Lifetime Mechanical Warranty
  • 5 Year Electrical Warranty
  • 5 Year Water Ingress Protection Warranty

The warranty applies only to the original purchaser of the winch. When applying for any warranty service, proof and date of purchase acceptable to Carbon Winches Australia, such as a copy of your purchase invoice must be supplied. If no such proof can be supplied warranty work will not be authorized. Any components, labor and other materials required will be quoted and paid in full prior to any work being conducted on the product in non-authorized warranty situations.

Carbon Winches Australia warrants to the original purchaser of our 4wd recreational electric recovery winches range that:

  1. The mechanical components of the Carbon Winch will be free of defects in materials and workmanship for the lifetime of the:
    1. winch gearbox housing, clutch ring gear, planetary gear sets, driveshaft and brake mechanism
    2. drum endplates and cross bars
    3. winch rope drum 
  2. That the electrical components including the electric motor and solenoid will be free of defects in materials and workmanship for a period of 5 years.
  3. That the wireless remote receiver and transmitter unit will be free of defects in materials and workmanship for a period of 5 years (battery not included)
  4. Winches must always be fitted by a competent person skilled in winch installation. A winch is a potentially dangerous piece of equipment and must be installed correctly.  

The warranty does not cover or apply to:

  1. Removal or re-installation of the winch.
  2. Shipping costs of the winch to and from Carbon Winches Australia or their representatives unless otherwise stated at the time of the warranty claim
  3. The finish of the winch
  4. The synthetic or wire rope.
  5. The winch rubber and urethane seals

The warranty is void if the winch:

  1. Is used in any commercial or industrial use or application, or any hoisting application.
  2. If the minimum recommended battery size requirements stated for that particular winch are not adhered to.
  3. Winches that have been incorrectly installed or wired.
  4. If the winch has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplication, improper installation or improper maintenance or servicing.

No Carbon Winches Australia dealer, agent or employee is authorized to make any modification, extension or addition to this warranty.

Carbon Winches Australia reserve the right to change product design without notice. In situations in which Carbon Winches Australia has changed a product design they shall have no obligation to upgrade or otherwise modify previously manufactured products.

Water Ingress Protection Warranty

CW-12K Winches come with a 5 year Water Ingress Protection Warranty. This warranty covers:

  • Mechanical components failure due to water ingress of the electric motor, gearbox and brake mechanism.
  • Electrical components failure of the electric motor, wireless receiver unit and electric solenoid unit

What the Water IP Warranty doesn’t cover:

  • The wireless transmitter hand remote control
  • The plug in hand remote control
  • Mounting Bolts
  • Battery Cables and lugs

Conditions of maintaining your Water IP Warranty:

There are no conditions on maintaining your IP Warranty. However we would like you to understand the following information about your winch to get the best out of it in the long term.

The rubber lip seals on the winch rope drum are a wear item, they are subject to exposure to the elements and abrasive materials such as mud, sand, salt, dirt and other environmental contaminants and will wear out with use of your winch.

We recommend you replace the drum lip seals every 12 months or as often as you feel necessary dependant on the use of your winch. These are available for sale from Carbon Winches Australia for $25 inc shipping Aus wide.

This will ensure that your winch maintains it’s high standard of waterproofing and provide you with years of hassle free operation. 

We highly recommend you download and read the maintenance and first use guideline document before installing and operating your winch. 

Warranty for 4500lb and 17000lb winches

Summary

  • 5 Year Mechanical Warranty
  • 5 Year Electrical Warranty

The warranty applies only to the original purchaser of the winch. When applying for any warranty service, proof and date of purchase acceptable to Carbon Winches Australia, such as a copy of your purchase invoice must be supplied. If no such proof can be supplied warranty work will not be authorised. Any components, labour and other materials required will be quoted and paid in full prior to any work being conducted on the product in non-authorised warranty situations.

Carbon Winches Australia warrants to the original purchaser of our recreational electric recovery winches range that:

  1. The mechanical components of the Carbon Winch will be free of defects in materials and workmanship for 5 year of the:
    1. winch gearbox housing, clutch ring gear, planetary gear sets, driveshaft and brake mechanism
    2. drum endplates and cross bars
    3. winch rope drum 
  2. That the electrical components including the electric motor and solenoid will be free of defects in materials and workmanship for a period of 5 years.
  3. That the wireless remote receiver and transmitter unit will be free of defects in materials and workmanship for a period of 5 years (battery not included)
  4. Winches must always be fitted by a competent person skilled in winch installation. A winch is a potentially dangerous piece of equipment and must be installed correctly.  

The warranty does not cover or apply to:

  1. Removal or re-installation of the winch.
  2. Shipping costs of the winch to and from Carbon Winches Australia unless otherwise stated at the time of the warranty claim
  3. The finish of the winch
  4. The synthetic or wire rope.
  5. The winch rubber and urethane seals

The warranty is void or not valid if the winch:

  1. Is used in any commercial or industrial use or application, or any hoisting application.
  2. If the minimum recommended battery size requirements stated for that particular winch are not adhered to.
  3. Winches that have been incorrectly installed or wired.
  4. If the winch has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplication, improper installation or improper maintenance or servicing.
  5. The 4500lb winch and 17000lb winch are well sealed but are not waterproof winches, therefore we do not cover any components for water damage. We recommend after immersion for any period of time that disassembly and regreasing of the gearbox is good practice. 

No Carbon Winches Australia dealer, agent or employee is authorised to make any modification, extension or addition to this warranty.

Carbon Winches Australia reserve the right to change product design without notice. In situations in which Carbon Winches Australia has changed a product design they shall have no obligation to upgrade or otherwise modify previously manufactured products.

 

Shipping costs for spare parts are the reponsibility of the winch owner. Carbon Winches Australia at their discretion depending on the circumstances may cover shipping costs.